Returns & Refunds
At GmeyeWear, we want you to love your eyewear. If you’re not completely satisfied with your purchase, we offer a hassle-free 30-day return policy. Shop with confidence knowing you can return or exchange your glasses risk-free.
What You Can Return
Review what qualifies for return before initiating the process.
- Unworn sunglasses in original condition
- Optical frames without prescription lenses installed
- Unused accessories (cases, cleaning cloths)
- Items with original tags and packaging intact
- Sunglasses or optical frames that show signs of wear
- Prescription eyeglasses with custom lenses already installed
- Items damaged due to misuse or accidents
- Sale items marked as “Final Sale” or “Clearance – No Returns”
- Gift cards
- Custom or personalized eyewear
How To Initiate A Return
Follow these five steps to return your order.
- Your order number
- Item(s) you wish to return
- Reason for return (optional but helpful)
- Place items in original packaging with all accessories
- Include a copy of your order confirmation or packing slip
- Write your RMA number clearly on the outside of the package
- We recommend using a trackable shipping method
- Keep your tracking number for your records
- Returns typically take 5–10 business days to arrive at our facility
Damaged Or Defective Items
We carefully inspect all items before shipping, but sometimes damage can occur during transit.
- Inspect your package immediately upon delivery
- Take photos of the damage (box and product)
- Contact us within 48 hours at [email protected]
- Include your order number and photos
- Provide a prepaid return label at no cost to you
- Send a replacement item immediately (if in stock)
- Issue a full refund including original shipping costs
- Work with the carrier to file an insurance claim
Do not return damaged items immediately — wait for our instructions first.
Exchanges
We gladly offer exchanges for different sizes, colors, or styles.
Option 1 — Direct Exchange
- Contact us at [email protected]
- Let us know what item you’d like to exchange for
- We’ll send you the new item and a prepaid return label
- Send back the original item using the provided label
Option 2 — Return & Reorder
- Return your original item for a refund
- Place a new order for the item you want
- This is faster if you need the new item urgently
Exchange Shipping: We cover shipping on the replacement item. You cover return shipping (unless item is defective).
Return Status & Tracking
Once you ship your return, you can check your email for return confirmation, log into your account to view return status, or contact us at [email protected] for updates.
Return Processing Timeline
Warranty Information
All gmeyewear.org eyewear includes a 90-day manufacturer’s warranty against defects in materials and workmanship.
- Broken frames due to manufacturing defect
- Loose or defective hinges
- Lens coating defects
- Hardware issues (screws, nose pads)
- Normal wear and tear
- Scratches from improper care
- Damage from accidents or misuse
- Lost or stolen items
For warranty claims, contact [email protected] with photos and your order number.
Contact Our Returns Team
Email: [email protected]
GmeyeWear Returns Department, 1234 Vision Boulevard, Suite 500, Los Angeles, CA 90015, United States